The website www.belsta.eu is operated by BELSTA SRL, a company registered in Romania, CUI 50916595, address Str. Minerilor 36 E, Sector 2.
This document sets out the terms and conditions under which you may use the website www.belsta.eu. Access to the website will also be subject to the terms and conditions set out in this document.
Using the site as a visitor, registering as a user and purchasing products from the range offered on the site implicitly implies tacit and unreserved acceptance of these terms and conditions, with all the consequences arising from them. The use of the site will be done for the purpose of viewing the products and information about them and about the store, as well as creating an account that will serve to purchase the desired products. Using the site for purposes other than those mentioned is prohibited.
BELSTA SRL may at any time make changes to the content of the website www.belsta.eu, changes to the structure and accessibility, may cease providing information on the website, without requiring prior consent and without giving any notification to users or third parties.
This document is supplemented by the provisions of GEO no. 130/2000, Law no. 296/2004, Law no. 677/2001.
All materials posted on this site, as well as the site itself, are protected by copyright, trademarks and/or other intellectual property rights. These materials belong to BELSTA SRL or its subsidiaries, and may be used with the permission of their owners, for non-commercial purposes only. The term materials refers to: photographs, images, illustrations, texts, videos, audio clips, drawings, logos, trademarks and other materials contained in this site, as well as the software used in the design and development of the site.
All rights reserved, worldwide. The name and brand BELSTA SRL, its logo and all other related marks, registered or unregistered, are trademarks or service marks of BELSTA SRL.
The materials contained in this site are displayed for informational and promotional purposes only. This site is for private, personal and non-commercial use only. Downloading or copying materials from this site is permitted only for personal, non-commercial use. It is not permitted to reproduce (except for personal, non-commercial use), publish, transmit, distribute, display, delete, add, modify, create derivative works, sell or participate in the sale of any materials from the content of this site. , of any related software. Any other use of the materials from this site, including reproduction for purposes other than personal, non-commercial, modification, distribution or republication, without the prior written consent of BELSTA SRL, is strictly prohibited.
All information in the Information and Support sections is an integral part of the Terms and Conditions of Use of the Online Platform.
PERSONAL DATA
Definitions:
Personal data - any information relating to an identified or identifiable natural person; an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to his physical, physiological, psychological, economic, cultural or social identity;
Processing of personal data - any operation or set of operations which is performed on personal data, whether or not by automated means, such as collection, recording, organization, storage, adaptation or alteration, retrieval, consultation, use, disclosure to third parties by transmission, dissemination or otherwise making available, alignment or combination, blocking, erasure or destruction.
According to the requirements of Law no. 677/2001 for the protection of individuals with regard to the processing of personal data and the free movement of such data, as amended and supplemented, BELSTA SRL, headquartered in Bucharest, sector 2, mobile: 0754684436, is obliged to manage in safe conditions. conditions and only for the specified purposes, the personal data that you provide us about yourself, a member of your family or another person. The data is collected for the purpose of providing the products indicated on the website www.belsta.eu, as well as for marketing purposes.
You are required to provide the data that is necessary for the billing and delivery of the ordered products. Your refusal will make it impossible to deliver the ordered goods.
The recorded information is intended for use by the operator and will not be communicated to third parties without your prior consent.
We will not send you any information, brochures or other forms of advertising without your consent.
According to Law no. 677/2001, you have the right of access, intervention on data, the right not to be subject to an individual decision and the right to address justice. At the same time, you have the right to oppose the processing of your personal data and to request the deletion of the data. To exercise these rights,
you can send a written, dated and signed request to the address Bucharest, sector 2, by fax at no: 0754684436, or by e-mail to: info@belsta.eu
You also have the right to appeal to justice. Your data will not be transferred abroad.
If any of the data about you is incorrect, please inform us as soon as possible.
PRIVACY POLICY
The Privacy Policy means the conditions under which BELSTA SRL, CIF RO44502688, RC J40/111122021, based in Bucharest, Sector 2, uses your personal data. The data we request from you are those data that help us identify you when you use the site. We assure you that this data will be used only in accordance with this privacy statement and for the exclusive purpose for which it was collected.
BELSTA SRL, as the owner of the website www.belsta.eu, respects the confidentiality and security of the processing of personal data of each person who visits this website to place online orders.
According to legal provisions, BELSTA SRL is obliged to administer, securely and only for the specified purposes, the personal data you provide to us.
According to the GDPR, you have the right to information, access, rectification or erasure, restriction, portability, withdrawal of consent at any time and the right not to be subject to a decision based solely on automated processing, including profiling.
You have the right to request the deletion of personal data from our database at any time through the following channels: by email at info@belsta.eu or by post to our registered office.
DATA COLLECTED
• Name and surname
• Date of birth information
• IP
• Contact information, including email address
• Demographic information, such as zip code, address, preferences and interests
• Other information relevant for market research or special offers.
THE PURPOSE OF DATA COLLECTION IS:
• Informing users about the status of their account on www.belsta.eu;
• Informing users/customers about the evolution and status of orders;
• Evaluation of the products and services offered;
• For advertising, marketing and publicity, statistics.
DATA COLLECTION METHOD:
Newsletter registration form
In accordance with GDPR, the personal data requested in this form (name, email address) is used in good faith to periodically send you information about promotions, products and events. This personal data will be stored until you express your desire to unsubscribe, after which it will be destroyed. It may be transmitted to our partners who comply with GDPR rules, only in order to achieve the stated purpose.
Account creation form
According to GDPR, the personal data requested in this form (name, phone, address, e-mail address) are not used for marketing and/or statistical purposes. The data is collected to facilitate the process of placing orders, tracking them and keeping a history of your purchasing activity on this site. This information will be stored until you request the deletion of your account, except in situations where the data entered are the basis of confirmed orders for which invoices have been issued, according to Romanian legislation in force.
Placing an order on this website
These Terms and Conditions govern the placing of orders on our website. By placing an order, you agree to abide by the following terms:
1. General conditions
1.1. Eligibility: By placing an order, you confirm that you are at least 18 years of age and have the legal capacity to enter into binding agreements.
1.2. Acceptance of Terms: Your use of our website and placing orders are subject to these Terms and Conditions.
1.3. Changes: We reserve the right to update these Terms and Conditions at any time. Your continued use of the website after changes indicate your acceptance of the revised terms.
2. Placing the order
2.1. Accuracy of information: You must ensure that all information provided during the ordering process is correct and complete.
2.2. Order Confirmation: After placing an order, you will receive a confirmation email summarizing the details. This confirmation is not a guarantee of acceptance.
2.3. Right to refuse orders: We reserve the right to refuse or cancel orders at our discretion, including, but not limited to, situations involving:
Errors in the price or product description.
Unavailability of stock.
Fraudulent or suspicious activity.
3. Prices and payment
3.1. Currency: All prices displayed on the site are in RON/EUR, depending on location, unless otherwise specified.
3.2. Price Changes: We reserve the right to change prices at any time without prior notice. The prices applicable to your order are those displayed at checkout.
3.3. Payment methods: Payment must be made through the approved methods displayed at checkout. (Card and cash on delivery)
3.4. Failed Payments: Orders will not be processed until full payment is received (by card) and similarly for Cash on Delivery, the order will be completed after the courier completes it.
4. Shipping and delivery
4.1. Delivery time:
Orders
are processed and shipped within 2 business days of the order date.
Estimated delivery time is 1–3 business days for domestic orders and 5–7 business days for international orders.
4.2. Shipping costs: Shipping costs will be added to your order total during checkout, unless otherwise specified.
4.3. Risk of Loss: Title and risk of loss pass to you upon delivery of the goods to the designated address.
5. Returns, refunds and cancellations
5.1. Returns:
Customers can return products within 14 calendar days of receiving the order.
Returned products must be in the same condition as they were received - unworn, unused, in their original packaging and accompanied by all labels and documents.
Steps to initiate a return:
Contact our team at email: info@belsta.eu to request a return form.
Complete the return form and include your order details (order number, reason for return).
Send the product to the address specified on the return form.
5.2. Refund process:
Refunds are processed within 5 business days of receiving and verifying the returned product.
The refunded amount will be transferred using the same payment method used for the original purchase.
Return shipping costs are borne by the customer, except in cases of defective or incorrect items.
In case of delays, customers will be notified by email or phone.
5.3. Cancellations: Orders can be cancelled before shipment. After shipment, cancellations will be treated as returns.
5.4 Complaints Policy
How to file a complaint:
Complaints can be filed by:
E-mail:
Phone:
Please include the following information:
full name
Order number
Details of the problem, along with relevant photos, if applicable.
Complaint processing:
Complaints will be confirmed within 2 business days of receipt.
The complaint will be resolved within 10 business days, depending on the complexity of the issue.
If the resolution involves a refund or replacement of the product, the customer will be informed in advance.
6. Liability
6.1. Accuracy of Listings: While we strive to provide accurate product descriptions, we do not guarantee that product details are error-free.
6.2. Limitation of Liability: Our liability is limited to the purchase price of the item in question. We are not liable for indirect or consequential losses.
7. Customer Responsibilities
7.1. Account Security: You are responsible for maintaining the confidentiality of your account login information.
7.2. Compliance with Laws: You agree to comply with all applicable laws and regulations relating to your use of the Website.
8. Applicable law and dispute resolution
8.1. Jurisdiction: These terms are governed by the laws of Romania.
8.2. Dispute Resolution: Any disputes arising under these terms will be resolved by arbitration or the courts of Romania.
9. Contact information
For questions regarding your order, please contact us at:
Email: info@belsta.eu
Phone: +40 754 684 436
By placing an order, you confirm that you have read, understood and agree to these Terms and Conditions.
DATA DESTINATION
The recorded information is intended for use by the operator BELSTA SRL and is communicated only to certain recipients:
• Contractual partners and companies in the same group as the operator;
• Public authorities, only in the case of administrative or judicial requests;
• Freight forwarding agents.
WHAT WE DO WITH THE INFORMATION COLLECTED
We collect this information to:
• Maintaining an internal database record;
• Improving our products and services;
• Fulfillment of contractual obligations;
• Ability to send information about new products or special offers;
• Contacting users by email, phone, fax or mail.
GENERAL INFORMATION COLLECTED
By creating an account, accessing services and products, BELSTA SRL may process personal information that identifies a specific person.
YOUR ACCOUNTS ON WWW.BELSTA.EU
When creating an account, your first and last name, address, and email address are required. If you choose to order online, additional information is required for billing.
COLLECTION AND USE OF PERSONAL DATA BY BELSTA SRL
The information collected from the www.belsta.eu website, whether personal, demographic, collective or technical data, will be used for the purpose of administering account registration, resolving questions, improving our website and consulting users to increase the quality of the products and services offered.
DISCLOSURE AND TRANSMISSION OF PERSONAL INFORMATION
BELSTA SRL will not transmit (by sale or rental) your personal information to third parties, other than those mentioned.
YOUR RIGHT TO MODIFY AND DELETE YOUR DATA
In accordance with the GDPR, you have the right to information, access, rectification or erasure, restriction, portability, withdrawal of consent and the right not to be subject to a decision based solely on automated processing, including profiling.
CONTROL OF PERSONAL INFORMATION
You can choose to restrict the collection or use of
personal data using the following methods:
• Check an option on the completed form to indicate refusal to use the data for marketing purposes.
• Modify the marketing option by contacting the email address info@belsta.eu.
HOW LONG DO WE PROCESS PERSONAL DATA?
The data is processed throughout the duration of the contractual relationship and subsequently, in accordance with the legislation in force.
DATA SECURITY
We use security measures to protect information, including passwords and restricted access.